Q: Can I get a quote?
A: Definitely. It is helpful to start with an understanding of your project. Things we need to know:
- type of garment
- color of garment
- type of decoration
Please contact us by clicking on the “request a quote” button, emailing us, picking up the phone, or stopping by.
Q: How quickly will my order be done?
A: Standard turn around time is 2 weeks from when you have approved your art mock up and we have your garments in house. We can complete orders sooner if needed, sometimes this incurs an additional cost. Let us know when you need to receive your order and we will let you know if we can meet your time frame.
Q: Is there a minimum quantity to place an order?
A: No. Pricing varies depending on the total amount ordered and the method of decoration. Different decoration methods are better suited for smaller and larger quantities. Contact us and we’ll help you figure out the best approach for your custom apparel order. Here’s a guideline:
embroidery - no minimum
digital printing - no minimum
screen printing - typically 12 pieces
Q: Can I supply my own shirts?
A: As a general rule, it is easier and more cost effective if we supply the apparel for you. You may supply your own, however we are not responsible for replacement of customer supplied goods should something happen. Although it does not happen often tears, misprints, and other problems may arise.
Q: Do you provide proofs?
A: For all orders we provide digital mock ups before production begins. These mock ups are the final proofs. What shows on your screen will show on your shirt. Screen printed proofs and embroidery sew outs are available at an additional cost.
Q: Is there a difference between printing on a white garment or a colored garment?
A: Yes. Screen printing requires a white layer of ink to be printed as a foundation before printing the actual colors in the logo for dark colored shirts. This does add a little cost. We can print digitally on both light and dark shirts.
Q. What is your return policy?
A. Customized product is not available for return, exchange, or refunds. All sales on customized product (any heat application, screen printing, embroidery, or custom ordered apparel) are final. Production error or product defects will be addressed on a case-by-case basis
Q: How do I place an order?
A: The more details, the better! Below is the list of what we need to know to get your project started:
- PO # (if you have one)
- garment style # (or what type of garment)
- garment color
- break down of total quantity in sizes
- art, art file, and name for the design
- date you need the order
- ship to address
- ship method or pick up
Q: When does production start on my order?
A: Production begins once any art proofs have been approved and we have your garments in house. Changes made once production begins may result in additional charges. For example, if you have approved a screen print proof and you decide to change the size, we would need to re-make new screens with the new size of art.
Q: Can I change my mind once the garments have been ordered?
A: Yes, however there will be a restocking fee. The restocking fee is 20% of the garment cost and the cost of 2 way shipping.
Q: Can I add to my order after my order is completed?
A: Some types of decoration are easier than others to add to your order after it is completed. While we understand that there are times you may need one or two (or more) items, there may be additional costs.
Q: What formats do you accept for art?
A: We accept all formats, however, low resolution, word files, and other art that needs to be redrawn will incur a redraw charge to be assessed on a case by case basis. Adobe Illustrator files with all fonts converted to outlines are preferred.
Q: Do I have to supply my own artwork?
A: No. Design jobs are quoted on a case by case basis at $55 per hour. We can help with designing, typesetting and more!.
Q: How do I let you know the exact color I want to print?
A: Our ink system matches Pantone Solid color system. We can always select the closest ink match to the art you have submitted or you are welcome to come by and pick colors from our Pantone books. Keep in mind that all computer monitors do not show colors the same shade on each machine and what you see may not be the same as what we see here.
Q: How do I receive my order?
A: You are welcome to come by and pick up your completed order. Any method of delivery can be arranged. We typically ship via FedEx, and can make arrangements with another delivery service if needed.
Q: How do I pay for my order?
A: New customers are requested to pay a 50% deposit at the time of placing your order. We accept cash, checks, debit, Visa and Mastercard.